Legal Questions We Hear Often
When you close your account, we move your data to secure storage for up to three years for legal and fraud-prevention reasons. We won't use it for marketing. You can request deletion before that window ends by contacting support. Your withdrawal history and verification records are retained per local law.
Every deposit through these payment methods is encrypted and verified in real time with the payment provider. Your account is credited immediately once the transfer clears on their end. We never hold your payment credentials; they go directly to the provider and are discarded after the transaction.
Withdrawals are final once processed to your registered payment method. If you notice unauthorized activity on your account, contact us immediately via live chat or email with the withdrawal ID and your registered phone number. We investigate within 24 hours and can reverse it if fraud is confirmed.
If you suspect unauthorized access, change your password immediately and reach out to support with your account email and registered phone. We'll review your login history, freeze the account if needed and help you secure it. Report any unauthorized withdrawals within 7 days for investigation.
We share your data only with payment providers (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with fraud-prevention services to keep accounts safe. We never sell or rent your personal information. Third-party sharing is always encrypted and limited to what's needed.
Withdrawals to DANA, OVO, GoPay or QRIS typically arrive within 1 to 5 minutes after verification. During peak hours or if verification takes longer, allow up to 30 minutes. Bank transfers may take 1 to 2 business days depending on your bank. You can check the status in your account history anytime.
Log into your account immediately and review your transaction history. If you spot deposits or withdrawals you didn't make, open live chat or email support right away with details. We'll secure your account, disable logins if needed and investigate within 24 hours. Keep your login details and email secure at all times.
